Frequently Asked Questions
How do I sync my account in World War Arena?
To sync your account,go to Settings by tapping on the gear icon located on the upper right hand corner of the lobby screen.Tap on "Logged in as guest" then tap either "Sign in with Google" or "Continue with Facebook."
Something went wrong during purchase. (iOS)
While in-app purchases are delivered to your account immediately upon transaction, there may be times when purchases may arrive later than usual. When this happens, restart your game and check if the purchase has been received. Make sure that you have a stable network connection as well as this may affect the delivery of purchased items at certain times.If you have not received the purchased item within 24 hours, please follow the process below.※ Please note that purchases made in the App Store are processed by Apple. You can reach out to their support center. (Link: https://support.apple.com/contact)Go to App StoreGo to Purchases and RefundsCheck purchase historyIf the purchase payment went through, please apply for a refund.
My game keeps on crashing (Android). What should I do?
To avoid game crashes, please try the following troubleshooting tips:1. Make sure you’ve downloaded the game from Google Play Store. 2. Free up device memory by closing unused background apps that are running or restarting your device.3. Increase storage space by uninstalling apps you no longer use.
What's a User Key?
Your User Key can be found at Settings.Tap the gear icon on the upper right hand corner of the lobby screen.
Can I play in Guest Mode?
Yes, you can play World War Arena in Guest Mode;however, we do not recommend doing it since you might lose your game data.